Frequently Asked Questions

Over the years we've responded to a variety of questions about our products, ingredients, application instructions, and other miscellaneous inquiries. This page is a good place to start. If you have a question - it's likely you'll find the answer here. If not, just send us an email via our Contact Us page.

Product FAQs

Product Choice

Q: Which product should I choose?

Q: What is the difference between our Leather Oil and Leather Dressing? (See also Our Products page)

Q: Can all our products be used together?
Yes, you can use any combination of our products.

Product Usage

Q: What kinds of leather goods can our products be used on?

For examples of rugged / thick leather goods that our products are most ideally suited to, please review our Leather Goods page, or contact us with your leather goods questions.

Q: Can our products be used on boots lined with Gore-Tex or other insulation technologies?

Product Application

Q: How should our products be applied?

Q: How frequently should our products be reapplied?

Product Safety

Q: Are our products safe to use?

Product Safety

Q: Is there any expiration date to our products?

Product Cautions

Q: Are there any cautions when using the products?

Yes, simply with regards to the natural darkening of light, textured, or specialty leathers. Oil-based products are most ideally suited to thick smooth leather goods (see our Leather Goods page for examples). But for leathers such as light colored, fine or exquisite, or textured / specialty leathers (see below), we warn that the leather may darken simply as a result of being moistened.

If you picture the way raindrops darken light colored or very thin leather as a result of moistening the surface, it works the same with oil, only the darkening will not lighten as quickly or evaporate like water would.

Spot Testing: Even with the above caution, many of our customers tell us they still prefer to use our products especially when they are most concerned with achieving water-repellency. Even if that is the case, we recommend that spot-testing our product (or any product) in an inconspicuous place on the leather could be helpful to ensure that you like the appearance before you treat the entire piece.

Q: How will oil affect either Light or Textured leathers?

Light / Fine Leathers:
Darkening is most predictable with light colors such as butter, caramel, or tan tones, or with fine lightweight leathers like those used in expensive ladies purses and shoes.

Black or dark brown colors you won't notice any darkening effect because the original color is so dark to begin with.

Textured / Specialty Leathers:
Oil will simply weigh down the nap and brushed look of textured or rough-out leathers like suede and nubuck. With suede, the brushed texture will lay down and the fibers will darken. With nubuck, the brushed look will simply smooth out all the way leaving a smooth surface.

Order Processing & Shipping FAQs

Placing Orders

Q: I would like to place an order. What are my options?

Q: How can I pay for my order?

Shipping & Freight

Q: How are orders shipped?

Q: Do you add surcharges or handling fees?

Q: Do you ship internationally?

Company & Business FAQs

Customer Service

Q: How do I reach Customer Service?

Call us at 800-728-0970 or online via our Contact Us page.

Please feel free to leave a detailed message with a support representative or via voicemail. We are unable to receive all calls directly during busy production times. But we strive to provide a speedy reply and personal customer service.

Company History

Q: What is the history of the Montana Pitch-Blend company?

See our Our Story page

Dealers & Distributors

Q: I am a retail dealer or distributor. How do I setup a business-to-business account with Montana Pitch-Blend?

See our Dealers page


Misinformation Issues

Q: I have read or heard warnings on products made with mink oil or other animal oils. Is mink oil safe?

Yes, mink oil is perfectly safe for leather, but there has been misinformation over the years that we occasionally get questions on. Read additional information about this.